For our loyal clients and for those that follow us closely you’ve noticed some changes.
We’ve grown. We’ve expanded. Our service offerings are broader yet more focused.
Which once was a single consultant organization is now a service provider that still focuses on the possibilities rather than the problems. But now has more resources and history to do it with. Instead of what is wrong, we look at what is working, we look at the strengths, and look to take advantage of the existing assets to address and manage your risks.
Our solutions are always tailor-made to each company and fit for purpose; we don’t want to solve a problem by creating a new future risk for our clients.
And we will always focus on ensuring the client achieves their objectives.
So where do I put it? What do I do with it? Will it last me long enough? Do I need to get more of it? When do I need to use it? Does it go well with other things?
I’m not talking about maple syrup and whether or not you pour it over your pancakes or waffles directly or just on the side for dipping. Whether or not you put enough on your plate. Do you put it on now or wait for the butter to melt in. And yes, it goes very well with many other things.
I’m talking about your Emergency Response plans. The same questions apply.
Where do you put it? Which department is going to manage the process of creating one? Which individual or team is going to champion it to fruition? Who will maintain it? Who will test it?
What do you do with it? You learn from it. It becomes an integral part in the growth process of your organization.
Will it last? Only as long as you pay attention to it. Or in some instances only as long as you remain exposed to some risks that you may be able to avoid.
Do you need more of it? Depends on what your risk tolerance is, what your risk assessments have told you and whether or not you have the internal resources to manage it properly.
Knowing when to use it is key. Risk assessments and the intimate knowledge of the organization’s risk tolerance is a driver.
Yes, like syrup your emergency response plans go well with other things. Your Business Continuity Plans. Your Fire Safety Plans. Staff training and orientation. Strategic Plans. It can touch and influence or be influenced by many of the hands and fingers of the business.
Plan the Work. Work the Plan.
Write the emergency plans, engage your associates, checked and double checked. You put it all together.
You’ve completed a pretty in-depth risk assessment, reviewed processes, tweaked a few, distributed to all of the departments to ensure you’re all on the same page and you even got executive buy in.
That is one healthy document, make room on the shelf.
What you should have said was it’s time to exercise. Test it. Rework work it. You planned it now work it.
Sitting around is not going to cut it. In the event that you have to respond to an emergency event, would you rather work on keeping the business going or watching it go down hill?
Don’t just show up at the gym.
Do something while you’re there.
The benefits of emergency plan exercising are clear:
- You create a greater consistency to your response
- You learn to be more efficient with your resources
- There becomes an increased confidence in your associates
- You’ll build stronger relationships with your partners, vendors and community support.
You’re not the only thing that needs to stay fit…so does your business. Find the time to exercise.
Plan the Work. Work the Plan.
I’ve been here listening and responding to your phone calls, emails, engagements, attending conferences, upgrading skills, delivering speeches, volunteering my time to passionate causes. Staying energetic and informed.
Are you still energetic and informed?
All of those plans and procedures you created, are they still energetic and informed? Are all of your colleagues that will be engaged during the time of crisis, are they still energetic and informed?
You better be. It better be. They better be. Why?
The truth of the matter is that managing and experiencing a crisis is draining; emotionally, intellectually, and physically.
You and your colleagues need to be energetic about being prepared. Your documents are energetic by virtue of the time you spend on them, and the information that is current and relevant within them.
You and your colleagues need to find the formula that works for you and your organization. The ultimate goal is keeping you energized and informed, and fellow staff associates energized and informed, both in time of a crisis or not. Keep your eyes on keeping losses to a minimum, or mitigating them completely. And always keep your eye on primarily remaining safe.
Stay energized. Stay informed. Plan the Work. Work the Plan.
So how far can you get with the questions below? Do you know if you need to add a Social Media Crisis Management Plan to your list of existing plans?
You already have a set of crisis and emergency plans…you do don’t you? Of course you do. You wouldn’t operate your business without out them.
Plan the Work. Work the Plan.
So another year has passed. So what do we know? Actually, who do we know?
One thing I think we know for certain is that the title of “Newsmaker”, especially newsmaker of the year may not be the title you might be striving for or want bestowed upon you, at least not anymore.
So for fun I searched for the newsmaker of the year 2013 from various media sources to see who these individuals were. Aside from a few obvious poor choices I was surprised to not see these types of people listed below. Unfortunately I couldn’t name them all as this list is quite long and ever growing;
Emergency Management Offices staff – for their tireless and thankless efforts and decisions in getting many communities around the world through some of the worst of the worst this planet can throw at us and some of the worst of the worst mistakes man may have caused.
Citizen Responder – for stepping up and helping because it was the right thing to do. For putting yourself on the line for a complete stranger and potentially giving up everything.
Emergency Service Responders – do I need to explain this one. For standing in harms way to protect us, for patching and repairing us when we’re broken and for some reason going into a burning building when the rest of us are getting out.
Our military service personnel – long list of newsmakers there.
Our Public Works employees battling on the front lines of mother nature so that we can have power, to eat, to stay warm, to watch video clips of them on the news battling the storm.
Emergency Preparedness Planners, Designers, Writers, Responders – those individuals in the private sector striving to come up with the best prepared plans, procedures and sometimes on the fly “Hail Mary pass” executions to make it safe for us to get out when we need to get out.
The security staff protecting millions and millions of dollars in assets daily and nightly while maybe the storm or flooding or fires rage on and you didn’t have to go to work.
My list could go on. These are a portion of a list of the newsmakers of the year in my books. I appreciate that many of those media generated lists are filled with great leaders that have done great things for all of us and my list of suggestions is to not diminish their achievements in anyway as I applaud them and thank them also for their contributions.
The real point of this article is for us to sit back and reflect on what it really should mean to be a newsmaker and although we may never be able to publicly acknowledge each and every individual for their unselfish acts and actions (as many didn’t go into looking for thanks anyways), do we really need to put a bigger spotlight on those that may not exactly deserve it.
Let’s make 2014 a year to thank the real newsmakers.
Plan the Work. Work the Plan.
Let it be resolved that some of you will look back at this past year and know that you’ll be reviewing what worked, what didn’t work, what needs to be re-written or added and some of you won’t. That some of you will have a new risk assessment completed to confirm already identified risks and potentially new ones and that you’ll get quick to composing new procedures, policies and training to hopefully mitigate those newly found risks and unfortunately some of you won’t.
Some of you will have noticed that natural hazards and risks are on the rise. This may not affect all to the extreme but will affect all to some degree.
Yes I agree this time of year we find that many in our own businesses are on holidays spending well deserved time with family and friends. I truly hope you have that opportunity also.
But, to be the black hat thinker that I am (it’s a curse)…risk knows not the difference between night and day, week day or weekend, hot or cold weather and most certainly whether or not you’re on vacation. What is known, to you and to your colleagues is to whether or not you are as best prepared as you can possibly be. You will never be completely ready because that’s an impossible dream…but you can most certainly be as prepared as you possibly can for a list of risks and hazards as long if not longer than my leg (and I’m not that tall). But that’s truly the key…be prepared for as many scenarios as you can think of, re-thinking, re-training and re-planning is a winning formula.
So if you haven’t left for the holiday season yet, maybe you can take a quick moment and compose your new year risk resolution now…won’t take you long, I encourage you to include a colleague, you’d be surprised what can be accomplished in that small conversation of ideas.
Plan the Work. Work the Plan.
So how have I answered that question in the past? I’ve tried the formal route: “I’m a consultant that specializes in Security Management, Risk Management and Emergency Management” Usually followed by the next question of, so what really is all that? Then I of course would dive in to explain each segment of my statement.
So I changed it up. “I save companies time, money, liability, I inconvenience some but hopefully help to save lives” Well that peaked the interest of many. The money and liability statement peaked the interest of the business crowd whilst the saving lives peaked everyone’s interest.
I was at a personal engagement and amongst the various conversations about this and that, that were totally unrelated to anyone’s work, I made a slightly humorous comment about doing one thing so that we can accomplish another and the gentleman said “…and that from a security guy…trying to figure out all the angles…” and then he said this “…it’s like knowing where the puck is going to be” A wow went off in my head.
You see, as a much younger person I was quite heavily into organized sports, especially hockey and I played defence. In fact I played right defence but shot left. Another story for another time. But to be a good hockey player you need to anticipate where the puck is going to be. So either you can intercept it from an opponent or accept a pass from a teammate, or block the shot, or be able to take that winning goal shot.
Much of what I do is trying to figure out what is going to happen, how best to get it done, how people are going to react and what is the best way to get them to do what they need to do. Anticipating where the puck is going is a skill set that I discovered and honed whilst playing hockey. Bobby Orr was one of my childhood idles and in my opinion was one of the greatest hockey players that did just that. That made him a great defenceman.
But I had another recent related experience while at Spanish class. Yes I took a conversation Spanish class in hopes to learn another language a little better than I know it now. Anyways, it was a conversation with my Spanish instructor in how she delivers her lessons. She hopes not to blow through content and would rather her students learn and understand the structure of the language rather than just learning how to say words, whilst not understanding the basics and having a base to build from Which of course, you guessed it, reminded me of when I was again a younger man learning weightlifting. For the first month my weightlifting coach (Charlie Arnett – great guy, huge, but the kindness and one of the most gentle hearted men I know) only allowed me to lift a broom stick for the first month of training. What! The basics and techniques needed to be learned first before he would let me move on to anything else
So what does Spanish and weightlifting have to do with this? Back to what I do as a profession…I review what your company, organization have in place and I take the basics (known best practices and standards) and I apply them to what your company, organization has ( or even create new), overlaying the knowledge of where the company, organization is, what your business does, and what your needs are. Put that all into either your Security procedures, your Emergency preparedness training or your Emergency Response Plans.
I assist your company, organization in figuring out what it’s broom stick is, what will be it’s foundation. All the while listening, writing, reviewing, coaching, and delivering the company, organization a product that will then allow your company, organization to work with it and begin to see where the puck is going to be.
Plan the Work (creating the broom stick foundation). Work the Plan (learning and honing the skills to see where the puck is going to be)