Every day companies, governments and the services of critical infrastructure are faced with situations that affect the security and safety of a multitude of stake-holder; potentially threatening the reputation and health of the company. Complicating the situation is the requirement for companies to be in compliance with frequently changing regulations and legislation.
Enhancing the resilience of our companies, government entities and that of critical infrastructure can be achieved through the strategic development and combination of security measures to address intentional and accidental incidents; business continuity practices to deal with disruptions and ensure the continuation of the essential services we enjoy and appreciate; and emergency management planning to ensure adequate response procedures are in place to deal with unforeseen disruptions and natural disasters.
Better risk management
Given the interdependencies and connectedness among companies, government and critical infrastructures, a disruption of any one of these services could have a cascading effect across essential services or systems and . A “risk management” approach refers to the continuous, proactive and systematic process to understand, manage and communicate risks, threats, vulnerabilities and interdependencies across all of these community entities. Having a strong situational awareness of the risks and interdependencies that confront your organization is the first step towards a comprehensive risk management process.
A large scale example of the need for this application was during the 1998 Ice Storm, large segments of rural and urban communities were in the dark and without heat. Traffic and street lights were out. Banking and government services were interrupted. Healthcare services were reduced to emergency and essential tasks only, retail of many consumables both large and small were closed. This was the disruption in one sector – electricity – it affected a score of others, interrupting the delivery of important services upon which many depended upon.
Taking steps to resiliency is not an easy task for any organization. It takes funding, it takes resources, it takes time. If properly conceived and then executed when needed the funding required to get keep the organization going or to get it back up and running, the resources potentially used internally and externally and the time it will take is a fraction of what it would be if you weren’t prepared.
Protect a diamond like a diamond and a pencil like a pencil.
Too many times do we see the evaluation of risk to a particular item, place, person, or process over protected. This simple philosophy will save you time and money when mitigating risk. It will eliminate confusion as to what is really important to your risk mitigation strategies.
Plan the Work. Work the Plan
So when most people think about a UAV or drone (if that helps), most people may think of military applications, movies, or just a bunch of YouTube videos of il-prepared individuals having accident after accident with their equipment after executing what can only be classified as a mistake.
Aside from that, what about construction, search and rescue, security, fire fighting, agriculture, movie industry and many more.
People are becomnig more accepting of their applications. Of course, as I’ve repeatedly said it’s preparation, undestanding the risk and education that will separate the UAV pilots (those wanting to do it right) from the “other guys”.
The applications are only bound by the right fit and of course safety.
For our loyal clients and for those that follow us closely you’ve noticed some changes.
We’ve grown. We’ve expanded. Our service offerings are broader yet more focused.
Which once was a single consultant organization is now a service provider that still focuses on the possibilities rather than the problems. But now has more resources and history to do it with. Instead of what is wrong, we look at what is working, we look at the strengths, and look to take advantage of the existing assets to address and manage your risks.
Our solutions are always tailor-made to each company and fit for purpose; we don’t want to solve a problem by creating a new future risk for our clients.
And we will always focus on ensuring the client achieves their objectives.
Many of our clients ask us to complete risk assessments of their operations, their physical site and even future projects. As complicated as some risk assessments can be we thought we’d take the time to break them down to their basic components.
Recognize – more commonly stated as Identify the hazards or risks. Before you really can do that, you need to know and understand the difference between what a hazard is and what a risk is. A hazard is “something” with the potential to cause you, your business, your employees, your reputation harm. A risk that “likelihood” of that harm actually happening.
Impact – more commonly known as deciding who is going to be harmed and how. Who’s going to feel it, how is it going to happen? Almost like trying to figure out whether or not it is the butler in the den with the candlestick …for those who appreciate a good game of Clue.
Bump – So you’ve recognized the hazards and risks and you’ve figured out where the impact is going to be. Now what? Now you have to protect it or at least put some form of management or control piece in to either slow it down or stop it completely from happening and affecting you.
Note it – Write it down, digitally record it, take pictures, tell a few people. Do what you need to, to record it. Why…because you want to monitor your success. You want to know that the bump you’ve put in place is working or needs to be re-recognized because the impact may have changed. It’s also due diligence. You can show that you know that there is or was something that raised whatever level of concern, you thought about it, did something about it and continue to watch it.
Recognize it again – As I’ve said many times in the past and continue to…Plan the Work Work the Plan. Once you’ve done the assessment you need to do it again. You need to understand what is working, what has changed, what is new and what are you doing about it.
This article is to serve as a high level awareness tool. Unfortunately it doesn’t remove the complexities of your operation or the complexities of the risk assessment. But boiling it down to it’s barest components allows you to understand the varying phased or steps that are taken during a risk assessment. It’s important to note and understand that each of these components can be expanded and contracted as necessary to have a myriad of steps or components within each of them.
Nevertheless it all falls back to these high level principal components.
Plan the Work. Work the Plan
As many of you know, I entered the commercial UAV/UAS world (better known as drones) several months ago.
The unfortunate thing is, the only media coverage that really is predominant are those incidents that shine some negative light on what can be and is a valuable tool in a variety of disciplines.
This recent incident in West Kelowna B.C., just screams of a UAV pilot that doesn’t appreciate the responsibility, the accountability and the general safety and well being of anyone. Scratch pilot from that previous statement and just add operator. Any reputable UAV pilot knows the restrictions, respects the regulations and in fact is mostly likely a proponent for change. Such as I am. This is an aircraft plain and simple.
So how could this particular situation been different? A UAV/UAS could have been used for pre-evacuation surveillance at the leading edge of the restricted airspace. It could have assisted the various other emergency services on the ground in pre-planning or execution. This task or function could be facilitated either from a commercial entity or that within one of the attending services.
The skies can be friendly, there is room for a UAV/UAS industry to work in conjunction with the already existing commercial flight world and in the assistance of emergency services.
Those individuals conducting stunts like the one highlighted in this article and others I’m sure you can Google, obviously do not adhere to the training, research and for that matter the pre-flight rigor that I put myself through and many others in the industry do as well.
Prior flight day equipment checks, site research, flight plan research, day of flight equipment inspections, site assessment (often including a physical walk about), neighboring property (where applicable) communication, on site communication and training, NOTAMs where needed or required, closest areodrome contact and so on. A long flight, a short flight…safety is always first.
Is there a lot of work that can go into a pre-flight process? Yes. Could all that work be done and no flight takes place? Absolutely. Weather & safety considerations are probably the biggest two obstacles. And of course, pilot mindset. All worth it in the end.
As with all the services I provide, and the advise I give; Plan the Work. Work the Plan.
In the neighborhood for a UAV/UAS Pilot? Do your homework and make sure they have a plan.
Michael White CPP CRM has expanded his services to include UAV’s.
UAVs provide an ideal platform for a range of security, risk mitigation, emergency disaster response and surveillance applications. Services can be modified to your specific requirments.
All equipment is fitted with high definition video cameras with still photography capability, plus thermal infrared imaging systems are available for various applications and situations.
Services and features include:
- Real-time observation – a stable bird’s eye view with the ability to zoom in, take photos and manoeuvre the payload like a 3D pan-tilt-zoom security camera “on demand” with HD video or thermal infrared capability.
- Covert and overt surveillance of critical infrastructure and perimeters to provide protection to staff, resources and assets.
- Suspicious object/package assessment (visually).
- Rapid response to remotely identified security threats.
- Ongoing and routine surveillance according to a pre-determined flight path.
- Aerial archival videography & photography
- Industrial, Commercial & Real Estate aerial inspection
Contact Michael White CPP CRM to understand how UAV Services can assist you identify and mitigate risk.
Michael White CPP CRM has successfully participated and completed a Transport Canada recognized UAV Ground School and has successfully received his Restricted Operators Certificate – Aeronautical qualification.
So where do I put it? What do I do with it? Will it last me long enough? Do I need to get more of it? When do I need to use it? Does it go well with other things?
I’m not talking about maple syrup and whether or not you pour it over your pancakes or waffles directly or just on the side for dipping. Whether or not you put enough on your plate. Do you put it on now or wait for the butter to melt in. And yes, it goes very well with many other things.
I’m talking about your Emergency Response plans. The same questions apply.
Where do you put it? Which department is going to manage the process of creating one? Which individual or team is going to champion it to fruition? Who will maintain it? Who will test it?
What do you do with it? You learn from it. It becomes an integral part in the growth process of your organization.
Will it last? Only as long as you pay attention to it. Or in some instances only as long as you remain exposed to some risks that you may be able to avoid.
Do you need more of it? Depends on what your risk tolerance is, what your risk assessments have told you and whether or not you have the internal resources to manage it properly.
Knowing when to use it is key. Risk assessments and the intimate knowledge of the organization’s risk tolerance is a driver.
Yes, like syrup your emergency response plans go well with other things. Your Business Continuity Plans. Your Fire Safety Plans. Staff training and orientation. Strategic Plans. It can touch and influence or be influenced by many of the hands and fingers of the business.
Plan the Work. Work the Plan.